What products do you sell on Nerd Merch? We offer a wide range of Official Licensed products covering Comic Book Heroes, TV, Film and Gaming.
What payment methods do you accept for my order? We accept payment via Debit card, Credit Card and Apple Pay. We will soon be accepting Klarna also in 2018.
How will i know my order has been despatched? You will receive an email that your item has been sent. We aim to ship all standard products items within 2-3 working days under normal conditions although this can be slightly longer at seasonal times of year such as Christmas, etc.
PLEASE NOTE MYSTERY BOXES ARE SHIPPED OUT IN BULK MAILINGS VIA MY HERMES EACH MONTH. WE WILL EMAIL YOU TRACKING DETAILS WHEN YOUR ORDER LEAVES OUR WAREHOUSE.
PRE-ORDER HOODIES AND OTHER PRE-ORDER ITEMS WILL SHIP ON THE DATES MENTIONED ON THE PRODUCT LISTING AND THEN WILL BE DELIVERED FOR UK CUSTOMERS 2 DAYS FROM DATE OF DESPATCH VIA MY HERMES TRACKED POSTAGE!
What postal service do you use to send my order? Is it sent tracked? All orders are sent Tracked with My Hermes, orders over £50 are sent with Free Tracked Postage via My Hermes postage.
Do you offer a Money Back Guarantee? Yes we do! We offer a 60 Day Money Back Guarantee on orders that are non personalised.
I ordered the wrong size! Can i exchange it for another size? Yes of course! Contact us at firstname.lastname@example.org for return / exchange instructions!
How can i contact you to ask a question? If you have any questions relating to an order you have placed or any of our products in general please contact us at the following -
Phone Numbers -
UK Switchboard 01305 823599
If phoning from another country please dial 0044 1305 823599
We aim to answer all messages within 24 Hours during our normal office working hours Monday-Friday 9am-5pm